Cancellation & refunds

DRAFT — Proposed operational policy awaiting approval and an effective date. 1. Check before booking Review the route, departure, travellers, services and trek-specific policy. Sample departures are not confirmed services. Demo payments transfer no money. 2. Cancellation requests For confirmed bookings, submit an online request more than seven days before departure when the trek permits it. Closer to departure, or when online changes are unavailable, call +91 6397859708 with your reference. The online cutoff is a processing rule and does not remove statutory rights. 3. Refund assessment Requests are reviewed against the purchased service, actual arrangements, agreed terms and applicable law. Approved refund amounts, deadlines and justified deductions must be published before live bookings. This draft does not invent fixed deductions or non-refundable charges. The proposed calculation will be communicated before processing. 4. Rescheduling A request depends on availability and agreement to any price difference. Your booking remains on the original departure until staff confirm a change in writing. 5. Operator cancellation and changes If we cannot provide the agreed service, we will explain alternatives and the applicable refund remedy. Weather and restrictions are assessed on the facts; this draft does not apply blanket forfeiture. Statutory consumer rights remain unaffected. 6. Failed and duplicate payments Failed or dismissed payments do not confirm bookings. Reservation details remain available for retry during the hold period. If debited without confirmation, provide the payment reference so staff can verify and resolve the charge. 7. Processing refunds Approved refunds use the original provider. Bank and provider timelines vary; the refund reference and expected timing will be supplied when known. A booking is marked refunded after confirmation. Contact us if funds do not arrive in the communicated timeframe. 8. Approval required Final windows, refund amounts, third-party costs, special permit restrictions and Nepal terms require business approval. Full refunds are implemented; partial refund automation requires additional implementation.